About The Policy
At LogoTribes the privacy of our clients is our top priority. Though we collect information from our clients, it is only used to make improvements in our customer services. Our company acknowledges that the maintenance and use of our clients’ information is our responsibility. We DO NOT rent or sell the information that our clients provide us online. This policy describes how the personal information of our client collected by us is used, why we collect it, and how we use it. It is within our policy that we describe the choices you can make about how we can collect and use your information.
Personal Information Collected
The information collected by LogoTribes includes the client’s name, e-mail, mailing address and phone number. These are pieces of information that the client provides us while ordering or while saving the information with our company. We may also use the email addresses or mailing addresses which we receive through our mailing system such as our Contact Us Form for responding to comments, queries etc. Our company also maintains records of the items, which have interested our clients in the past, as well as the client’s purchases online.
Use of Collected Data
The information collected is used in many diversified methods. Our company uses the information saved by our clients to process their order. We also send them e-mails to confirm the order and our customer services may also contact them via phone, mailing address or e-mail if our company has other queries regarding the order placed. As a client, one might also receive updates regarding our site and services which may include a newsletter and information on promotions. In addition, we may also use the information about your interests and purchases to help our company improve our site design and the client’s purchasing experience.
Newsletter Opt-out
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at Or calling us at 323-522-4787
Social Media (Features) and Widgets
Our Web site includes Social Media Features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.
3rd Party Sharing
Personal information will NOT be released to third parties unless as described in this policy. There are no circumstances under which we sell personal information to third parties. We use credit card processing companies to bill you for services. These companies do not retain, share, store or use personally identifiable information for any other purposes. We also use Live Person to provide live customer support chat on our website. These companies are authorized to use your personal information only as necessary to provide these services to us.
Security of Personal Information
The information of our clients is secure, as it is protected during transmission by the use of the Secure Sockets Layer (SSL) Software which encrypts the information the client puts in. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions regarding our Privacy Policy or our use of your information, call our number 323-522-4787 or email us on info@logotribes.com
Changing & Deleting/Unsubscribing Accounts
The client has to send in an email to request the cancellation of subscription or request to have their personal information deleted. This shall prevent the user from receiving e-mails communication relating to any online order they might have placed at the site. We will retain your information for as long as your account is active or as needed to provide you services. Please contact us if you wish to cancel your account or request that we no longer use your information to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Cookies and Their Use
Cookies are alphanumeric identifiers that are transferred to the clients’ hard drives through their Web browsers. This enables our systems to recognize the clients’ browsers and storage of items in their Shopping Carts during visits. The Help portion of the toolbar on most browsers will be more helpful in explaining how to prevent the browser from accepting new cookies, how to have the browser notify the user when a new cookie is received, or how to disable cookies altogether. However, cookies allow you to take full advantage of the top features at our site, and our company’s personal recommendation is that the client leaves them to be accepted. Second, we keep track of your IP address to help diagnose problems with our server and to administer our Web site. Your IP address is also used to gather broad demographic information about you, such as your location and your Internet service provider. We may also collect combined information on how our users are utilizing the site. This might include information regarding traffic patterns through the site and search queries. No IP address/log file information is tied to Personally Identifiable Information (PII). Third, we log browser types, access times, URLs from which visitors came to our site and URLs viewed by visitors while on our site. Except as otherwise stated in this Privacy Policy, we do not provide this information to third parties, except in combined form. The use of cookies by our partners, affiliates, tracking utility company, service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, service providers use session ID cookies to make it easier for you to navigate our site.
Clear Gifs (Web Beacons/Web Bugs)
We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
Testimonials
With your consent we may post your testimonial along with your name. If you want your testimonial removed, please contact us.
Links to Other Web Sites
Our Site includes links to other Web sites whose privacy practices may differ from those of ours. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.
Notification of the Changes in Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage before the change takes effect.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
Questions
If you have any questions regarding our Privacy Policy or our use of your information, call our number 323-522-4787 or email us on info@logotribes.com
Terms & Conditions
The following Terms and Conditions of Service apply to all products and services provided by LogoTribes. All work is carried out by LogoTribes on the understanding that the client has agreed to our terms and conditions. Copyright is retained by LogoTribes on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled. If a choice of designs is presented and one is chosen for your project, only that solution is deemed to be given by us as fulfilling the contract. All other designs remain the property of LogoTribes, unless specifically agreed in writing.
Project Acceptance
At the time of proposal, LogoTribes will provide the customer with a written estimate or quotation by email. These Terms and Conditions can be read at any time on the LogoTribes website. A copy of the written estimate or quotation is to be signed and dated by the customer to indicate acceptance and should be returned to LogoTribes. Alternatively, the client may send an official purchase order in reply to the estimate or quotation which binds the client to accept our terms and conditions, or an email acknowledging acceptance of the quotation. For the avoidance of doubt, the LogoTribes Terms & Conditions are what govern the job, not any conditions on the customer’s purchase order.
Design Charges
Charges for design services to be provided by LogoTribes will be set out in the written estimate or quotation that is provided to the customer. At the time of the customer’s signed acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable deposit of decided percentage/milestone of the quoted fee will become immediately due. Unless agreed otherwise with the Client, all design services require an advance payment of a minimum of fifty (50) percent of the project quotation total before the work commences or is supplied to the Client for review. The remaining fifty (50) percent of the project quotation total will be due upon completion of the work prior to upload to the server or release of materials.
Source Files
We will supply proofs and PSD files as appropriate for printing, or other graphic files as detailed in the job scope or request. Charges for design work do not cover the release of our copyright design source files, including but not restricted to indd, psd, AI, png, fla or other source files or raw code; if the Client requires these files for transfer to an in-house or other designer, they will be subject to a separate quotation or ‘buy-out’ charge.
Charges for Other Services
Charges for any additional services requested during the project that are over and above the estimated time or out of scope, will become fully payable (100% of the quoted amount) at the time of estimate or quotation acceptance.
Payment
The customer will be provided with an Approval Form or Proof Email, and an Invoice prior to final publication. At this time the remainder of the amount due will become payable and the customer will also be required to sign and return the Approval Form or signify approval by email to LogoTribes. Payments may be made by online transfer, credit card (Visa, Mastercard) or Debit Card. Payments made by cheque must be previously agreed and may be subject to an administration charge. Cheques should not be sent in regular mail unless sent recorded delivery. Publication and/or release of work done by LogoTribes on behalf of the client, may not take place before cleared funds have been received.
Copyrights and Trademarks
By supplying text, images and other data to LogoTribes for inclusion in the customer’s website or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner. Any artwork, images, or text supplied and/or designed by LogoTribes on behalf of the customer, will remain the property of LogoTribes and/or its suppliers unless otherwise agreed in writing. A licence for use of the copyright material is granted to the customer solely for the project defined in the scope or request and not for any other purpose. The customer may request in writing from LogoTribes, the necessary permission to use materials (for which LogoTribes holds the copyright) in forms other than for which it was originally supplied, and LogoTribes may, at its discretion, grant this and may charge for the additional usage. Such permission must be obtained in writing before any of the aforesaid artwork, images, text, or other data is used. Any software, code, plugin or other third party material used in a web or digital project remains the property of the creator and any ongoing licence fees or fees for upgrades are the responsibility of the client, not LogoTribes digital . By supplying images, text, or any other data to LogoTribes digital , the customer grants LogoTribes permission to use this material freely in the pursuit of the design. Should LogoTribes digital , or the customer supply an image, text, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the customer will agree to allow LogoTribes to remove and/or replace the file on the site. The customer agrees to fully indemnify and hold LogoTribes free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.
Alterations
The customer agrees that changes required over and above the estimated work, or in addition to the agreed scope, or where the client makes changes to the supplied copy or changes required to be carried out after acceptance of the draft design, will be liable to a separate charge. The customer also agrees that LogoTribes holds no responsibility for any amendments made by any third party, before or after a design is published.
Licensing
Any design, copywriting, drawing, idea or code created for the customer by LogoTribes digital , or any of its contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of LogoTribes and any of its relevant sub-contractors. All design work – where there is a risk that another party make a claim, should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use. LogoTribes will not be held responsible for any and all damages resulting from such claims. LogoTribes is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. The customer agrees not to hold LogoTribes responsible for any such loss or damage. Any claim against LogoTribes shall be limited to the relevant fee(s) paid by the customer.
Data Formats
The client agrees to LogoTribes’s definition of acceptable means of supplying data to the company. Text is to be supplied to LogoTribes in electronic format as standard text (.txt), MS Word (.docx) on CD, or via e-mail / FTP or shared folder. Images which are supplied in an electronic format are to be provided in a format as prescribed by LogoTribes via CD-ROM, or e-mail / FTP. Images must be of a quality suitable for use without any subsequent image processing, and LogoTribes will not be held responsible for any image quality which the client later deems to be unacceptable. LogoTribes cannot be held responsible for the quality of any images which the client wishes to be scanned from printed materials. Additional expenses may be incurred for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry services, color correction and alteration of images
Design Project Duration
Any indication given by LogoTribes of a design project’s duration is to be considered by the customer to be an estimation. LogoTribes cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by LogoTribes for the initial payment or by date confirmed in writing by LogoTribes.
Rights of Access for Website Construction
The client agrees to allow LogoTribes all necessary access to computer systems and other locations, as required, in order to complete a website project and until all due funds are cleared, including the necessary read/write permissions, usernames and passwords. The customer also agrees to allow LogoTribes access to any computer systems, usernames and passwords required to remove data and/or sites for failure to comply with these Terms and Conditions. The customer agrees to supply LogoTribes with all necessary materials, electronic, or otherwise, required to create and complete the project, and to supply them in a timely manner.
Design Project Completion
LogoTribes considers the design project complete upon receipt of the customer’s signed Approval form or signoff email. Other services such as printing, display panel production, filmwork, website uploading, publishing etc., either contracted on the client’s behalf constitute a separate project and can be treated as a separate charge. Website design only LogoTribes require that a template is approved by the customer before coding of a site commences. Once the template(s) for the web site are approved by the customer, coding will commence; any changes to navigation items, colors, structure or content that require changes to the template will incur an additional charge. Once web design is complete, LogoTribes will provide the customer with the opportunity to review the resulting work. LogoTribes will make one set of minor changes at no extra cost within 14 days of the start of the review period. Minor changes include small textual changes and small adjustments to placement of items on the page. It does not include changes to images, colour schemes or any navigation features. Any minor changes can be notified to LogoTribes by e-mail. LogoTribes will consider that the client has accepted the original draft, if no notification of changes is received in writing from the customer, within 14 days of the start of the review period.
Hosting websites
LogoTribes offers a limited hosting services through an out-sourced virtual server. LogoTribes does not guarantee continuous service and will accept no liability for loss of service, whatever the cause. LogoTribes may request that clients change the type of hosting account used if that account is deemed by LogoTribes to be unacceptable because of poor service, lack of bandwidth or in any other way insufficient to support the website. Fees for hosting on LogoTribes virtual server are due at the commencement of any period of service and are non-refundable. Fees due to third party hosting organisations are the responsibility of the client and LogoTribes are not liable for their payment, nor for the renewal of domain names, which are the sole responsibility of the customer / domain owner.
Domain Registration
LogoTribes cannot guarantee the availability of any domain name. Where LogoTribes is to register a domain name on behalf of a client it will endeavour to do so but the client should not assume a successful registration.
Search Engine Submission
Due to the infinite number of considerations that search engines use when determining a site’s ranking, LogoTribes cannot guarantee any particular placement. Acceptance by any search engine cannot be guaranteed and when a site is accepted, the time it takes to appear in search results varies from one search engine to another. Rankings will also vary as new sites are added. LogoTribes recommend that customers use a professional SEO company and are happy to provide details of such companies, but accept no responsibility for their services.
Design Credits
The customer agrees to allow LogoTribes to place a small credit on printed material exhibition displays, advertisements and/or a link to LogoTribes own website on the customer’s website. This will usually be in the form of a small logo or line of text placed towards the bottom of the page. The customer also agrees to allow LogoTribes to place websites and other designs, along with a link to the client’s site on LogoTribes’s own website for demonstration purposes and to use any designs in its own publicity and portfolios.
Rights of Refusal
LogoTribes will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. LogoTribes also reserves the right to refuse to include submitted material without giving reason. In the situation where any images and/or data that LogoTribes does include in all good faith, and subsequently discovers is in contravention to such Terms and Conditions, the customer is obliged to allow LogoTribes to remove the contravention without hindrance, or penalty. LogoTribes is to be held in no way responsible for any such data being included.
Cancellation
Cancellation of orders may be made initially by telephone contact, or e-mail, however, following this, LogoTribes will need formal notification in writing to the company’s postal address. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing and received by LogoTribes within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.
Disclaimer
LogoTribes makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. LogoTribes will not be held responsible for any and all damages resulting from products and/or services it supplies. LogoTribes is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The customer agrees not to hold LogoTribes responsible for any such loss or damage. Any claim against LogoTribes shall be limited to the relevant fee(s) paid by the customer. LogoTribes reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. LogoTribes will not knowingly perform any actions to contravene these and the client also agrees to be so bound.
General
These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. LogoTribes reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.
Acceptance of Terms and Conditions and Quotation
The placement of an order for design and/or any other services offered by LogoTribes, by email, verbally or in writing, is deemed to be acceptance of these terms and conditions, which are freely available at www.logotribes.com. An estimate validated by the customer’s signature on the estimate or quotation form, or by email, constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the signatory and LogoTribes.
